Buying From FlagHouse
At this time, FlagHouse products are available for purchase online or by telephone, mail, fax or e-mail. All prices quoted online at FlagHouse.com, SpecialPopulations.com or ActivitiesForLife.com are in U.S. dollars. Placing an order offline? Need a FlagHouse Order Form? You can also contact us by telephone at 800.793.7900/201.288.7600. [to top]

FlagHouse Guarantee
Your Satisfaction Is Always Guaranteed! Our products are made for institutional use and guaranteed to satisfy for One Full Year- at a minimum! Whenever needed, we will replace, credit, or refund your order to ensure your satisfaction-always! [to top]

Bid Processing
Please tell your Purchasing Agents to put FlagHouse on their bid and quotation lists. Our professional bid managers are ready to respond to your requests! Please fax your bid request to 800.734.2093. Or, mail to: FlagHouse Bid Department, 601 FlagHouse Drive, Hasbrouck Heights, NJ 07604- 3116. [to top]

U.S. Government Orders
Our GSA contract covers much of the catalog and web site items. The GSA Contract Number is GS07-F9390G. We welcome U.S. Government-issued credit cards. [to top]

Lease-To-Own Program
Your equipment needs may not synchronize with your current budget. FlagHouse could have a solution: our "Lease to Own" Program for capital equipment. The FlagHouse program enables you to use the equipment today without going over budget. Call our Sales Department at 800.793.7900 / 201.288.7600 to find out more about the program. [to top]

Custom Needs Planning
Our specialists can assist you navigate the waters of product specification, designing rooms for your school, facility or institution, and helping in the writing and search for funding sources. We are waiting for your call! [to top]

Terms of Sales
Prices are FOB point of shipment. All shipments are prepaid. Invoices are payable Net 30 days. [to top]

Shipping
Shipping & Handling Charges:
For delivery within the 48 contiguous states, we will add 15% of subtotal or a $10 minimum to your purchase price. We will add an additional $30 if your order includes one or more Truck Ship items. The web site and our catalogs specify "Truck" for items that cannot ship by parcel service. If the web site and catalogs specify that "price includes delivery" or "actual freight charges apply", we will bill accordingly (not at 15%). For delivery outside the 48 states, we bill actual freight. Special delivery requests (inside or residential delivery or phone notification), may incur additional charges. For shipments outside the 50 states, consignees are responsible for any local taxes and customs fees at the time of delivery. Call our Product Specialists at 800.793.7900 / 201.288.7600 for more details. [to top]

Rush Service: Need it fast? Call our Sales & Service group at 800.793.7900/201.288.7600 for Rush Service when you order any in-stock items before noon, Eastern time. We'll process your order that day, and ship via Overnight or 2-Day Air service for nominal fees (certain conditions apply). [to top]

Sales Tax
Sales tax is collected in the following states- California, Georgia, Indiana, Minnesota, Missouri, North Carolina, New York, New Jersey, South Dakota, and Texas. [to top]

Pricing
The prices on our web site are in U.S. dollars and reflect prices at the time of publishing and are subject to change. [to top]

Forms of Payment
To accommodate your payment policies, online payment is by credit card (MasterCard, Visa or American Express ) or by open credit (must be approved by our Credit Dept.). Mail or fax orders can be paid via credit card, check or money orders payable to FlagHouse, including shipping charges and sales tax, if any, and note that personal checks must clear before we can ship your order. [to top]

Credit Policy
- Public Schools and Government Agencies: qualify for open credit.
- Other Organizations: please provide two trade references and bank information for our credit review.
- Individuals: please provide your check, money order or credit card information with on your order. [to top]

Substitutions
We are constantly updating this web site, our catalogs, and products. Pictures and descriptions sometimes differ from the product shipped. When specifications change, we will ship you products of equal or superior quality. [to top]

Purchase Orders and Phone Confirmations
If you send us a purchase order, please include a contact name and daytime telephone number in case we have questions. Unless we ask or you require one, you don't need to send a written confirmation of a telephone order. But if you do send us the order in writing, please mark it "Confirmation of Telephone Order" to avoid a duplicate shipment. Plus, please use the FlagHouse order number that we give you when you call us. [to top]

Return or Cancellation
If you are not satisfied with your order, rest assured that we will take care of you. Should you want to return an item, just complete the return form on the back of the packing slip and send it to FlagHouse. Unless the return item arrived defective or damaged, please return it in resalable condition. Please understand that we cannot cancel custom-made items in production, nor accept their return unless defective. A 20% restocking fee may apply to returns or cancellations. [to top]

Damage or Loss
We do our best to prevent damage or loss of your shipment, and will work with you to resolve any problems that occur. Please help by following these instructions:
1. Upon delivery, please check the receipt to ensure that you received all carton(s)/skid(s) and verify that they appear to be in good condition.
2. You may refuse any shipment that has sustained loss or damage. If you choose to sign for the shipment, have the driver note any damage or loss directly on the delivery receipt, no matter how slight.
3. Keep the item in the original packing carton for inspection purposes and/or possible reshipment.
4. Call FlagHouse Customer Service (in the U.S at 800.793.7900 / 201.288.7600) immediately to report any damage or loss. Carriers may deny claims for damages not reported to them within 14 days of delivery.
An experienced representative will arrange an inspection and will handle all negotiations with the carrier on your behalf. We will also make arrangements to have damaged merchandise removed from your facility, and do everything possible to minimize any inconvenience to you. [to top]

Contact Us
To purchase: 8:00am - 7:00pm (ET) Monday through Friday.
Call us at 800.793.7900 or 201.288.7600. To place your order, please have your credit card or purchase order available.

For all other communications: You are welcome to fax, mail or e-mail us questions, comments or bid requests. We're here 24 hours a day, 7 days a week.

Corporate Office – USA and Outside of North America
By Fax: 800.793.7922 or 201.288.7887
By Mail: 601 FlagHouse Drive, Hasbrouck Heights, NJ 07604-3116
By e-mail: sales@flaghouse.com
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Feedback
FlagHouse welcomes your feedback.
For product and shipping related comments:
e-mail customerservice@flaghouse.com. Or, you contact Customer Service by phone at 800.793.7900, or by fax 800.793.7922.
For website related comments and questions:
e-mail webmaster@flaghouse.com.
For general comments about FlagHouse:
e-mail feedback@flaghouse.com. [to top]